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Return Policy

Please read before ordering.

Beware of retailers that accept returns regardless of defects! Some will inspect returned items and resell them if they appear to have not been used. That's just not our thing!

For sanitary purposes, all sales are final.
This is for health and safety reasons, as well as the peace of mind of our customers.

Most vibrators come with the manufacturers warranty and you will find details inside your product packaging. Please note that we will take returns for items with a manufacturing defect only. Items that have been damaged, whether accidental, deliberate, or through wear and tear are not returnable.

Under NO circumstances can non-vibrating toys be returned. We will credit or replace items that have been shipped in error.

Due to the personal nature of the goods we sell, and for obvious hygiene reasons, we do not give refunds on any non-vibrating sex toys, cosmetic item or lingerie that has been opened, regardless of whether we are told it’s not been used. Same goes for clothing worn next to the skin, knickers, thongs and so on. Also applies to bondage items that can break the skin. Seasonal items are non-returnable. Products of a personal nature cannot be returned: including lubricant, creams, massage oils, non-vibrating toys, jewellery, clothing, lingerie and fragrance products. Products that can be copied e.g. books, CD’s, video and DVDs are non returnable. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.

All goods are sold for novelty use only. No medical claim is implied. Use at your own risk.

Upon receiving, if you find your product to be wrong or defective, please fill out the Return Form to request an RMA within 30 days from the date you submitted your order. In order to track your request, please login to your account before submiting a Return Request.

After you have recieved your RMA, please return the items in their original packaging within 30 days after the shipment has been delivered. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. Please note: As part of the return process, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied, and the cost of shipping can not be refunded.

In your return package please include:

If you do not include a note, you may not be refunded! Please allow up to 3 weeks to receive your replacement or refund.

Order Cancellation

All sales are final. Orders that are requested to be cancelled at any time, will receive store credit. This may be in the form of an e-Gift Voucher if you selected Guest Checkout and have not created an account. If the order has already be processed and shipped, you have the option to "refuse" the package when in arrives (do NOT open it). When the package arrives back at our warehouse, we can apply a partical reimbersment of store credit. Shipping costs will not be reimbersed and a 25% restocking fee will apply to all refused orders, and will need 3-4 weeks to process.

If you have further questions or concerns, please contact us.

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About  |  Ignite Pleasure Products, LLC © 2018  |  New Hampshire, USA  |  1-888-330-6456
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